Security Policy - Generic login to the Support Hub

Dalet is committed to protecting the personal data of its customers in compliance with the applicable legislation and in particular GDPR.
The use of generic access does not guarantee compliance with the legislation, particularly the circulation of passwords for accounts that remain active even though some of the holders have left your company, or the traceability of access in the event of a data leak.
Also, the data exchanged in the tickets can contain sensitive information, which can be used in a malicious way in case of inappropriate access.

In order to provide the required level of security to its customers, Dalet's security policy does not allow the use of generic accounts to its helpdesk, the Support Hub.